Returns & refunds

We want you to love your piece. If you don't, you can return it within 30 days of delivery.

• Items must be unworn and returned in their original packaging.
• For orders placed on TikTok Shop, start your return in the TikTok app (Orders → Return/Refund). TikTok Shop's buyer protection and return process apply.
• For anything else, email support@praveen.osecommerce.com with your order number and the reason for the return.
• Refunds go back to the original payment method within 5–10 business days after we receive the item.
• If your item arrives damaged or isn't as described, contact us within 7 days with photos and we'll cover return shipping.

Natural stones have pits, matrix lines and color variation. These are part of the stone's character and are shown in the listing photos.